yuan365 Privacy Policy

Philippine Data Privacy Act

Yuan365 processes your personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations. The National Privacy Commission (NPC) of the Philippines oversees compliance with this law.

For data privacy concerns, contact us at [email protected]

1. Introduction

Yuan365 ("we," "us," "our," or "yuan365") operates the online gaming platform accessible at yuan365.org (the "Platform"). We are committed to protecting the privacy and personal data of all players and visitors who use our Platform, particularly our valued Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and every other part of the Philippines.

This Privacy Policy describes the types of personal information we collect, how we use and protect that information, and the choices you have regarding your personal data. This policy applies to all personal data collected through the yuan365 Platform, including through account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

By registering for a yuan365 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the yuan365 Platform.

2. Information We Collect

2.1 Information You Provide Directly. When you register for a yuan365 account, make deposits or withdrawals, contact customer support, or participate in promotions, you may provide us with the following categories of personal information:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued ID details (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license);
• Contact Information: Email address, mobile number, and residential address (including city, province, and postal code);
• Financial Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank), and transaction history;
• Account Credentials: Username and encrypted password;
• Communications: Records of your interactions with yuan365 customer support, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically. When you access and use the yuan365 Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type and version;
• Pages visited, features used, and time spent on the Platform;
• Game history, betting activity, and session data;
• Cookies and similar tracking technologies (see Section 6).

2.3 Information from Third Parties. Yuan365 may receive information about you from third-party payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention services. This information is used solely to verify your identity, process transactions, and maintain the security of the Platform.

3. How We Use Your Information

Yuan365 uses the personal information we collect for the following purposes:

• Account Management: To create and manage your yuan365 account, verify your identity and age (21+ requirement), and maintain your account security;
• Service Delivery: To provide access to games, process bets and wagers, and deliver the full range of yuan365 gaming and betting services;
• Financial Transactions: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate financial records;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering obligations, age verification requirements, and reporting obligations to PAGCOR and other regulatory bodies;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the Platform;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the yuan365 Platform, games, and services;
• Marketing Communications: To send you promotional offers, bonus notifications, and news about yuan365, where you have consented to receive such communications.

4. Legal Basis for Processing

Yuan365 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform our contract with you (i.e., to provide the yuan365 gaming services you have registered for);
• Legal Obligation: Processing necessary to comply with our legal obligations under Philippine law, including anti-money laundering regulations and PAGCOR licensing requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing based on your explicit consent, particularly for marketing communications. You may withdraw your consent at any time by contacting us at [email protected].

5. Sharing Your Information

5.1 We Do Not Sell Your Data. Yuan365 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances.

5.2 Service Providers. Yuan365 may share your personal data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud detection services, and cloud infrastructure providers. These service providers are contractually bound to process your data only as instructed by yuan365 and in accordance with applicable data protection laws.

5.3 Regulatory Authorities. Yuan365 may be required to disclose your personal data to Philippine regulatory authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where required by applicable law or court order.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of yuan365's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any changes to this Privacy Policy that may result.

6. Cookies and Tracking Technologies

6.1 What Are Cookies. Cookies are small text files placed on your device when you visit the yuan365 Platform. They help us recognize your device, remember your preferences, and analyze how you use our Platform.

6.2 Types of Cookies We Use.

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and processing transactions. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how players use the Platform so we can improve our services. Data collected is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant promotional content. These are only placed with your consent.

6.3 Managing Cookies. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the yuan365 Platform. Disabling essential cookies may prevent you from logging in or using certain features.

7. Data Retention

7.1 Retention Period. Yuan365 retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Financial transaction records are retained for a minimum of five (5) years in accordance with anti-money laundering regulations. Account information is retained for a minimum of three (3) years following account closure.

7.2 Deletion. Upon expiry of the applicable retention period, yuan365 will securely delete or anonymize your personal data. You may request early deletion of your data by contacting us at [email protected], subject to our legal obligations to retain certain data.

8. Data Security

8.1 Security Measures. Yuan365 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encrypted storage of sensitive data, including passwords and financial information;
• Regular security audits and penetration testing;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Multi-factor authentication for administrative access to systems containing personal data.

8.2 Data Breach Response. In the event of a personal data breach that poses a risk to your rights and freedoms, yuan365 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine Data Privacy Act.

8.3 Your Responsibility. You are responsible for maintaining the confidentiality of your yuan365 login credentials. Please use a strong, unique password and do not share your account details with anyone. Contact us immediately at [email protected] if you suspect unauthorized access to your account.

9. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by yuan365:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy;
• Right of Access: The right to request a copy of the personal data yuan365 holds about you;
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact yuan365 at [email protected]. We will respond to your request within thirty (30) days in accordance with applicable law.

10. Children and Minors

10.1 Age Restriction. The yuan365 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. Yuan365 does not knowingly collect personal data from individuals under the age of 21.

10.2 Discovery of Minor's Data. If yuan365 discovers that it has inadvertently collected personal data from an individual under the age of 21, we will immediately delete that data and close the associated account. If you believe a minor has registered on the yuan365 Platform, please contact us immediately at [email protected].

11. International Transfers

11.1 Primary Storage. Yuan365 primarily stores and processes your personal data on servers located within the Philippines. Where it is necessary to transfer your data outside the Philippines — for example, to cloud infrastructure providers or fraud detection services — yuan365 ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act.

11.2 Safeguards. International transfers of personal data are conducted only where the recipient country provides an adequate level of data protection, or where yuan365 has implemented appropriate contractual safeguards, such as data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.

12. Third-Party Links

The yuan365 Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the yuan365 Platform and does not cover the privacy practices of any third-party websites. Yuan365 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

13.1 Right to Amend. Yuan365 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

13.2 Continued Use. Your continued use of the yuan365 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the revised policy, please cease using the Platform and close your account.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way yuan365 handles your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Support: 24/7 Live Chat available on the yuan365 Platform
• Response Time: We aim to respond to all data privacy inquiries within 30 days

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.